CDM Privacy Policy

Effective Date: March 1st, 2026

Our Commitment to Your Privacy
At Computer Doctor of Maine, we take your privacy seriously. We’ve been serving the Bangor community since 1996, and protecting customer information has always been part of how we do business. This privacy policy explains what information we collect, how we use it, and your rights regarding your personal data.

Information We Collect
Information You Provide Directly
When you use our website or services, we may collect:

Contact Information: Name, email address, phone number, and mailing address
Device Information: Type of device, brand, and description of the issue (when you submit a service request)
Payment Information: Credit card details and billing information (processed securely through our payment processor when making payments)

Information Collected Automatically
When you visit our website, we may automatically collect:

Technical Information: IP address, browser type, device type, operating system, and pages visited
Cookies: We use essential cookies to ensure our website functions properly. We do not use tracking cookies or analytics cookies at this time.

We do not collect sensitive personal information such as Social Security numbers, medical information, or financial account details beyond what’s necessary to process payments.

How We Collect Information
We collect information when you:

Fill out our contact form or service request form on our website
Call, email, or visit our shop in person
Make a payment for services (in-person or online)
Interact with our repair management system (RepairDesk) when we process your repair ticket

How We Use Your Information
We use your information to:

Provide Services: Process repair requests, communicate about your device status, schedule appointments, and deliver completed repairs
Process Payments: Charge for services and issue receipts
Communicate: Respond to your inquiries, provide quotes, and send service updates
Improve Our Services: Understand how customers use our website and identify areas for improvement
Legal Compliance: Comply with applicable laws and regulations

We do not:

Send marketing emails or newsletters (unless you explicitly request updates)
Sell, rent, or trade your personal information with third parties
Use your information for purposes other than providing our services

How We Share Your Information
We share your information only when necessary to provide our services:
Third-Party Service Providers
We work with trusted service providers who help us run our business:

Web Hosting: ICDSoft hosts our website and stores contact form submissions
Repair Management: RepairDesk manages repair tickets and customer device information
Payment Processing: Our payment processor handles credit card transactions securely (when you make online payments)
Email Services: Our email provider delivers service-related communications

These service providers are required to protect your information and may only use it for the purposes we authorize.
Legal Requirements
We may disclose your information if required by law, court order, or to protect our rights, safety, or the rights and safety of others.
We do not share your information with marketing companies, data brokers, or advertisers.

Data Security
We take reasonable measures to protect your information from unauthorized access, loss, or misuse:

Secure web hosting with ICDSoft
Limited access to customer information (only employees who need it to perform their jobs)
Secure password policies for our systems
Physical security measures at our shop location

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations:

Active Repair Tickets: Maintained while your repair is in progress and for a reasonable period afterward for warranty and support purposes
Contact Form Submissions: Retained to respond to your inquiry and maintain service records
Payment Records: Retained as required by law for accounting and tax purposes

If you would like us to delete your information, please contact us using the information below.

Your Rights and Choices
You have the following rights regarding your personal information:

Access: Request a copy of the personal information we have about you
Correction: Request that we update or correct inaccurate information
Deletion: Request that we delete your personal information (subject to legal retention requirements)
Opt-Out: Decline to receive non-essential communications from us
Cookie Control: Disable cookies in your browser settings (though this may affect website functionality)

To exercise these rights, contact us at:

Email: support@computerdoctor.me
Phone: (207) 942-9505
In Person: 11 Bangor Mall Blvd, Suite B, Bangor, ME 04401

We may ask you to verify your identity before processing your request.

Special Note About Device Repairs
When you bring your device to us for repair:

Device Access: We may need passwords or unlock codes to diagnose and repair your device. We keep this information confidential and delete it after your repair is complete.
Data Privacy: We respect the privacy of data on your devices. Our technicians access only what’s necessary to complete repairs and diagnostics.
Data Backup Recommendations: We are not responsible for data loss during repairs. We strongly recommend backing up your data before bringing your device to us.

For data recovery services, we handle your data with the highest level of confidentiality and security.

Third-Party Links
Our website may contain links to third-party websites (such as our Facebook page or Google Maps). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will delete it promptly.

Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make changes:

We will post the updated policy on this page with a new “Effective Date”
If we make significant changes, we may notify you by email or by displaying a notice on our website
Your continued use of our services after the update constitutes acceptance of the revised policy

Contact Us
If you have questions or concerns about this privacy policy or our privacy practices, please contact us:
Computer Doctor of Maine
11 Bangor Mall Blvd, Suite B
Bangor, ME 04401
Phone: (207) 942-9505
Email: support@computerdoctor.me

Hours:
Monday-Friday: 10:00am – 6:00pm
Saturday: 10:00am – 4:00pm
Sunday: Closed

Last Updated: March 1st, 2026