Is your personal information and data worth the best protection and security services available? Of course it is! Computer Doctor is proud to now offer remote support, asset reporting, and system monitoring for residences in the Greater Bangor area. These services encompass more than just anti-virus— it is full system protection!
Computer Doctor’s managed security services program is comprised of intrusion prevention, proactive detection, and behavioral analysis. Deployment and updating of software is centralized to ensure coverage and consistency. Additionally we can offer web filtering and both onsite and cloud based fully managed backup. A wide range of detailed reports can be provided so you can feel confident in our efforts to support you.
But, what is the real difference between stand-alone anti-virus software and Computer Doctor’s residential managed services?
Stand-alone anti-virus software simply focuses on anti-virus, anti-spyware, and anti-malware; all of which are important to your PC’s security but your computer actually needs more security than what is traditionally offered. Computer Doctor’s Managed Anti-Virus Services has everything your PC needs; it includes what standard anti-virus software offers, plus much more! You can receive a monthly status and threat report based off the issues our network operations center has detected. Your computer also will run scheduled virus scans, and we offer both Windows and third party software patch management. We take the guesswork out of what to click and get rid of the nagging reminders for constant updates.
A major advantage to Computer Doctor’s Managed Services is the extra support you would receive by enrolling in this program. You have the option of unlimited remote support sessions for any unlikely issues your computer might encounter— from the comfort of your own home! Many computer issues can be repaired quickly and easily through a remote support session with the Computer Doctor.
What is the cherry on top of Computer Doctor’s Managed Services? Device health monitoring. The health of your computer is monitored and reported for any potential issues and if there is a problem, both you and the Computer Doctor are alerted. Problems like hard drive failure, viruses, and anti-virus expiration, printing, windows services, and blue screen issues can all be addressed quickly and efficiently. Your computer repair will be our top priority with a fast turn-around time.
Computer Doctor’s Managed Services provides you with complete PC peace of mind. Security, software, and hardware issues will be monitored and reported to both you and to the Computer Doctor. With that knowledge, you can bring your computer in to the shop to receive a quick and cost effective repair. We offer a plan that includes unlimited support and repair; if your situation qualifies for this beneficial program, Computer Doctor becomes your personal IT department! Monitoring occurs 24/7, and you can have peace of mind knowing that our systems are on the job.
This is a brand new service that only Computer Doctor can provide in the Bangor area. You will not find this convenience at any other shop around, and we are proud to offer it to residential users. Do you know of a small or home based office that could benefit from these services? As part of our initial launch of these comprehensive services we are offering 25 discounted custom packages. We can design the perfect amount of support for your family or small business in a very cost effective package. If you have any questions or would like to enroll in this innovative program, please give us a call at 862-7019 or stop in the shop at 50 Main Road North in Hampden!
We want to wish you a Merry Christmas from us at the Computer Doctor! We appreciate all your support and want to thank you for your continued business!
If you or anyone you know is going to receive a new computer or laptop this holiday, then we suggest letting that person know about the default privacy settings in new Windows 10 systems. If you are part of the minority of people who read the Privacy Statements or Terms of Service Agreements, then you probably already know about the lack of privacy in Windows 10. However, if you are part of the majority who doesn’t read them, we’ll let you know what to look out for on your new computer!
You would be surprised by the amount of personal information Windows 10 collects from its users—information including phone numbers, GPS location, credit card numbers, and even video and audio messages. All of this collection of data is outlined in the Privacy Statement that you would most likely agree to without reading (because who has the time to read the whole thing anyway?!).
Microsoft goes through 3 ways to use your personal data: “(1) to operate our business and provide (including improving and personalizing) the services we offer, (2) to send communications, including promotional communications, and (3) to display advertising.”
“To operate our business…” essentially means that the Microsoft applications that you use require your personal information to operate. For example, the application Maps needs your location to assist you properly. However, Maps is not the only application to use your location. Cortana, (the Windows equivalent to Siri), also uses your location and the only way to prevent that from happening is to not use Cortana at all. Microsoft also collects data to improve applications and try to fix any bugs, but this also means they track your usage of these applications. For instance, if you are using Microsoft Office and it crashes, then Microsoft will be able to see all of your documents that were open during the crash.
“To send communications…” means that Microsoft needs to make sure it can reach you if the primary means of communication fails. Microsoft discloses in the Privacy Statement that it collects your phone number, email, and mailing address; but claims that it uses this information to send promotions— and also to share with Microsoft partners. Click here to manage these communications.
“To display advertising.” is similar to the tracking that Facebook and Google uses to sell ads. Microsoft generates revenue from ads and sells demographic information to third-party advertisers. You even have your own advertising ID for your interest-based advertisements. You can choose to opt-out of these interest-based ads, but it won’t prevent data collection or less ads. If you don’t want to be tracked on the internet or if you want less ads, then we recommend installing this free extension for your browser.
To protect your personal information and data, then go to your privacy settings by clicking Start, then Settings, then Privacy. From there you can change how your computer uses your information from your location, microphone, camera, etc. You might also want to click on Feedback & Diagnostics and change the Feedback Frequency to “never” and Diagnostic and Usage Data to “basic” to prevent Microsoft from gathering random information.
If you are concerned about your private information, then you should not create a Microsoft account at start up. By not creating an account, your activity and information will be local to your computer and won’t be sent to Microsoft to further piece together your identity. To delete or mange your Microsoft account, go to Settings, then Accounts, then Your Account.
Your privacy is also at stake when you are using the internet. Microsoft Edge, (the new version of Internet Explorer), sends your internet browsing history to Microsoft to improve Cortana. To prevent the sharing of your browsing history in the settings for Microsoft Edge, go to Advanced Settings, then click View Advanced Settings, and under Privacy and Services turn off “Have Cortana Assist Me in Microsoft Edge.” And while you’re at it, back in the Privacy and Services menu turn off “use page prediction to speed up browsing, improve reading, and make my overall experience better.”
Cortana seems to be one of the most intrusive components of Windows 10 because she has to gather so much information from you. She collects anything from location, to contacts, to even speech and handwriting data. And all your interactions with Cortana are stored in the cloud. If you are suspicious about the data Cortana collects from you, you can adjust your settings and clear your data that she has learned from you.
While Windows 10 is very customizable and has a lot of neat features, there are some security aspects that could be concerning. At Computer Doctor, we want to protect you and make sure all your personal information is safe.
If you are worried about your privacy or need assistance in setting up your new Windows 10 computer, please give us a call at 862-7019! You can also stop in at 50 Main Road North in Hampden or come to Reboot Computer Services at 88 South Main Street in Brewer.
Merry Christmas and take 25% off any service if you come see us and mention this article before January 25!
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There are many factors that affect the speed of your computer. If you find yourself getting extremely frustrated with the (what seems like) long hours to simply log on to your email, then we have some tips for you to try.
1. Reboot Your Computer
A reboot is when a working computer system is restarting. Try not to do a “cold” reboot, when you would unplug the power or physically press the power button, because it could cause some damage. If possible, do a “warm” reboot by choosing the turn off or restart option in the start menu. In either situation, please do not actually kick your computer.
2. Close Background Programs
Open your Task Manager to see what programs are running in the background and close them if they are not necessary. If there is an antivirus scanner or spyware protection program running, then wait for the scan to complete before you close the program.
3. Delete Temp Files
Temporary files are stored on the hard drive as a computer runs programs, but it can also take up space. Use the Windows Disk Cleanup utility to delete temporary files.
4. Free Hard Drive Space
Check to see that you have at least 200-500 MB of free hard drive space. Click on either Computer or This PC on the desktop to see a small percentage bar of how much disk space is being used on your hard drive. If you need more space, it might be time to delete all those blurry photos from vacation last summer.
5. Bad, Corrupted, or Fragmented Hard Drive
Run ScanDisk to verify there is nothing physically wrong with the hard drive, or Defrag to ensure data is arranged on the hard drive in the most efficient way.
6. Scan for Malware
Spyware and malware can slow down a computer. Even if an antivirus scanner is installed on the computer, it is recommended you run an additional malware scan, such as the free version of Malwarebytes.
7. Scan for Viruses
If your computer is infected with a virus, it can cause your computer to run very slow. If you do not have an antivirus program installed, it is highly recommended you purchase one.
We install Avast Security on most devices infected with viruses that are brought in to the Computer Doctor, and have found that program to be the most efficient.
If you do believe you have a virus, we encourage you to bring your computer to us; we are the onlydoctor in the Bangor Area to get rid of these types of viruses.
8. Update Windows and Internet Browsers
Make sure you have the latest Windows updates installed on your computer by checking online.
If your computer is especially slow on the internet, make sure all browser plugins are up-to-date.
In Internet Explorer and Firefox, browser plugins are called add-ons. In the menu bar, select Tools > Add-ons. A list should pop up of the currently installed add-ons or plugins.
In Google Chrome, plugins are called extensions. Click on the wrench in the upper right-hand corner of the browser, and navigate to Tools > Extensions. You should see a list of the currently installed extensions.
Make sure all plugins are up to date, and try to disable any that you don’t use often.
9. Upgrade Memory
If you have had your computer for more than 2 years, you may need more memory, or RAM. At the Computer Doctor, we can increase your computer’s RAM quickly and easily.
10. Clean Out the Dust
If your computer is overheating, the processor speed will automatically be reduced to help compensate for the heat. Dust, dirt, and hard constrict proper airflow inside your computer. If you have a computer case on, make sure it is clean and the fans are not obstructed.
11. It’s Time to Buy a New One
If your computer is more than 5 years old, simply the age could be slowing it down. Newer software programs are optimized for newer computers, and older computers are not able to perform as well.
At the Computer Doctor, we can assist you in all your computer needs. If your computer is frustratingly slow and you have seriously considered hitting it with a hammer…
Please don’t!
Just bring it down to us and we’ll get it back up to speed!
We’re located at 50 Main Road North in Hampden, Maine. Across the street from the Circle K in the same building as Rivertown Family Eye Care. You can call us anytime at (207) 862-7019. If you mention this article, you will receive 10% off any service until November 7!
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1. Reboot Your Computer
8. Update Windows and Internet Browsers