Great outcome with a very pleasant tech guy (Alex) who did not talk down to us and explained everything as he was working. I will certainly use him again if required and feel confident in his skills. I also appreciate the very quick response to my call for assistance.
Early next year, Microsoft is launching a free update for Windows 10; a computer update unlike any other. Microsoft is expected to release Windows 10 Creators: an update that will allow for 3-D usage on Windows 10 PCs. The Creators update will implement 3-D features on Word, Excel, & Powerpoint, Paint, Beam game live streaming software, and file sharing with your contacts.
Microsoft is also working on its own virtual reality headset, the HoloLens. Microsoft is partnering with several computer manufacturers, such as Acer, Asus, Dell, HP, and Lenovo to create budget-friendly VR headsets. However, there is no word yet on when these new virtual reality headsets will be available.
To go along with the brand new software updates, Microsoft obviously had to upgrade their hardware as well. They are introducing a more powerful Surface Book with 16 hours of battery life and twice the graphics as the current model.
Probably the most impressive hardware release, however, is the launching of the Surface Studio.The Surface Studio is an all-in-one PC that resembles a huge 28-inch tablet on a hinged-mount. It has a sharper picture than a 4K TV and delivers more color than 99% of the world’s computer monitors. The hinge allows the screen to swing down to a 20-degree angle to use like a tablet and draw with the Surface Pen. The Studio will have an Intel Core i5 or i7 processor and up to 32GB of memory; this all-in-one was clearly designed for graphics professionals who need the best computer performance available.
The final Microsoft release is the noteworthy device accessory: the Surface Dial. It looks like a physical dial, but it connects to your Surface via Bluetooth for a variety of purposes. When linked, you can use the Dial to easily navigate menus; however, it reaches its prime usage when paired with the Surface Studio. When the Dial is placed on the screen of the Studio, it brings up menus or tools specific to the app you’re using.
At Computer Doctor, we are excited to see some of these impressive new devices that Microsoft is releasing. Technology is constantly evolving and we are here to help you understand these new features one step at a time. If you mention this article, you will receive 15% off of a Remote Support Session!
Remember, if you have any questions or concerns with any of the devices in your home, please give us a call at 862-7019 or stop by our shop at 50 Main Road N in Hampden!
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Viruses are known to plague millions of computers each year. They can cause a lot of frustration and annoyance because your computer is not acting the way it should be; it is the difference that you notice that can prevent any further damage done to your computer. It is important to keep a look out for any indication that your computer is infected, so here are 10 simple signs to help you notice a computer virus:
Your computer is really slow. Like really, really, REALLY slow.
Nothing responds when you click on an icon and/or your software applications do not work correctly anymore.
The system reboots, freezes up, or crashes for no reason.
Your antivirus security program and/or firewall is suddenly disabled.
You can’t access your disk drives or hard drive.
You are suddenly unable to print
You start seeing strange pop-up windows stating that you have a virus or that your computer is infected. (Usually the name of the virus program/scanner is something you have never heard of and you can’t seem to close the annoying window).
You start seeing pop-up advertisement windows at unexpected (random) times.
You have major problems trying to install or download software, especially an antivirus software.
You seem to have suddenly lost the icons on the desktop and/or all other program files in our folders.
If you are experiencing any combination of these symptoms on your computer, the best solution is to bring it in to Computer Doctor. We have seen the nastiest of viruses out there, and we are confident that we can nurse your computer back to health. If you have any concerns about your computer at all, please give us a call at 862-7019, we would love to take care of any computer issues you may have! You can take 15% off a Virus Removal and Tune Up service by mentioning this article before November 18, 2016!
With a new year comes new ways for hackers to attempt to gain access to your personal information and data, and 2016 is no different. Actually, 2016 is foreseen to have the most frequent cases of the most malicious viruses ever: ransomware. Security Magazine predicts ransomware attacks to grow this year because “greater numbers of inexperienced cybercriminals will leverage ransomware-as-a-service offerings which could further accelerate the growth of ransomware.”
Ransomware is a virus that stops you from using your PC, and holds your PC or files for ransom. Some versions are called “FBI Moneypak” or the “FBI virus” because they use the FBI’s logos to trick people into sending the hacker money. The virus will often claim you have done something illegal with your PC and you will be fined by your local or federal government agency. Obviously the claims are false, but if you pay the fine to the supposed agency, then there is no guarantee that paying the fine will give you access to your PC or files again. Here is an example of a page that may pop up to convince you that you are paying the government for your illegal actions:
The virus can prevent you from accessing Windows, encrypt your files so you can’t access or use them, and stop certain apps, such as your web browser, from running. The hacker will demand you to do something to regain access to your PC or files; it is usually to send them money in the form of BitCoins over the internet or a MoneyPak. Ransomware has been known to charge over $1500 to give your data back, but of course that is not always the result of this expensive transaction.
A family of these ransomware viruses is called FakeBsod. FakeBsod uses a malicious piece of JavaScript code to lock your web browser and show a fake warning message when you visit a compromised webpage. The message says to “contact Microsoft technicians” because of an “Error 333 Registry Failure of operating system” on a blue screen. If you call the number shown on the blue screen, you will be asked to pay money to “fix” the issue. This is an example of the fake warning message:
After the ransom note has been displayed, the virus begins encrypting files. When a file is encrypted, the ransomware generates a key for each file that only the hacker knows. This means that the hacker holds your files hostage paying the ransom is no easy feat and there is a good chance that after you empty your wallet, your files may still be irretrievable.
Unfortunately there is no easy or guaranteed solution to restore a PC or its files after they have been infected with a ransomware virus. However, there are some steps you can take to protect your data from it:
Back up your data regularly. Simply putting your most important files on a $10 thumb drive from Staples could save you hundreds of dollars in the event of a ransomware infection.
Verify email sources. Many virus infections come from emails, so make sure you check the sender’s email address before opening any link or downloading anything from your email. Even if it seems enticing, don’t do it!
Bookmark websites. Bookmarking your frequently visited and trusted websites can prevent you from visiting a malicious website by accidentally typing the wrong web address.
Update your security software. Update any antivirus or security software you may have to provide an extra layer of protection for the latest ransomware viruses.
Use specialized software to block encryption viruses. Computer Doctor can install specialized software to help protect you from this specific attack.
Hopefully you will be lucky enough to avoid these harmful and cruel viruses and you take the necessary precautions to protect your valuable data. In the horrible event that you believe your computer is infected with ransomware, please call the Computer Doctor at 862-7019 as soon as possible! The sooner you catch the infection, the more likely it is that your information can be retrieved. The Computer Doctor has dealt with ransomware countless times and is the best resource in the area to return your PC and files back to you— without encryption and at a much better price! He has a customized and tiered approach to ransomware. For your own specialized software to prevent a horrific infection, look at our Crypto Innoculation page!
Come see us at 50 Main Road North in Hampden, in the same building at River Town Family Eye Care. You can call us at 862-7019 if you have any questions! We also do Remote Support Sessions as well as House Calls. If you bring in your computer for a virus removal, mention this article until February 15 and receive 10% off!
Not that we need another label to identify something we already know, I ran across this little article and thought I would share with you. As a computer technicia...
As a technology tech, I receive many inquires about every conceivable gadget from folks with all levels of technical expertise. I am an iPad owner and a Mac user,...
To go along with the brand new software updates, Microsoft obviously had to upgrade their hardware as well. They are introducing a more powerful 
variety of purposes. When linked, you can use the Dial to easily navigate menus; however, it reaches its prime usage when paired with the Surface Studio. When the Dial is placed on the screen of the Studio, it brings up menus or tools specific to the app you’re using.
