We Actually Fix Things

Got Questions?

Check out some of the answers to your questions here

Still Need Help?

Questions? We’ve Got Answers. (And We Promise They’re Actually Useful.)

Look, we get it. FAQ pages are usually where companies dump a bunch of corporate nonsense that nobody asked for, written in a language that sounds like it was translated from legal-ese through three different AI bots.

Not here.

This FAQ actually answers the questions people really ask us – like “How much is this going to cost me?” and “Can you really save my photos from that hard drive I definitely didn’t back up?” and “Do I need an appointment or can I just show up looking panicked?”

We’ve been fixing computers, phones, and just about everything else with a circuit board since 1996. That’s a lot of “wait, so how does this work?” conversations. We’ve taken all those questions, the ones people ask at our counter every single day, and put the answers right here. No fluff. No “please contact our customer service department for more information.” Just straight answers from people who’ve seen just about every tech disaster imaginable.

So go ahead – find your question below. And if you don’t see it here, that’s what the phone is for. We’re actual humans, and we’re happy to help.

Can’t find what you’re looking for? Call us at (207) 942-9505 or drop us a message. We don’t bite, even if your computer does.

How long do repairs typically take?

Most repairs are completed within 7-10 business days from when your device enters the diagnostic queue. The timeline depends on the complexity of the issue and parts availability. For faster service, we offer Priority Service for an additional fee.

No appointment is necessary! You can walk in during our business hours (Monday-Friday 10:00am-6:00pm, Saturday 10:00am-4:00pm). However, if you’re coming during our busiest times (lunch hours or Saturday mornings), calling ahead can help us prepare for your arrival.
  • Your device (computer, phone, tablet, etc.)
  • Power cable or charger if you have it
  • Any passwords or unlock codes we might need to test your device
  • A description of the problem you’re experiencing
  • Any error messages you’ve seen
We accept cash, all major credit cards (Visa, Mastercard, American Express, Discover), and debit cards.
Yes! We stand behind our work with warranties that vary by repair type. We’ll explain the specific warranty terms when we quote your repair.
If we determine that your device isn’t economically repairable, we’ll be honest with you about it. In most cases, your diagnostic fee still applies because we’ve invested time in the assessment. However, we’ll always explore all possible repair options before recommending replacement.

No, we’re closed on Sundays. Our hours are:

  • Monday-Friday: 10:00am – 6:00pm
  • Saturday: 10:00am – 4:00pm
  • Sunday: Closed
What is the diagnostic fee?

We charge a check-in fee that goes toward your repair cost if you proceed:

  • Standard devices (computers, phones, tablets): $50 deposit – applied to repair cost
  • Data recovery assessment: $75 fee (does NOT apply to recovery cost due to specialized diagnostic equipment required)
  • Gaming PC builds: $100 deposit
Priority Service moves your device to the front of our repair queue for an additional $75. This fee does NOT apply toward your repair cost – it’s solely for expedited service. With Priority Service, your device gets immediate attention instead of waiting in the standard 7-10 business day queue.
Yes! We offer discounts for students and educators. Bring your valid student ID or school employee ID when you drop off your device.
Yes, we match prices on comparable services from local competitors. Just bring in a written quote and we’ll match it.
We can provide general price ranges over the phone, but accurate quotes require us to examine your device. Every repair situation is unique, and we need to diagnose the specific issue to give you an honest, accurate price.

Yes, we buy and sell used computers, phones, and parts. Bring your device in and we’ll take it into our Test-to-Buy program. Once a technician has looked your tech over, you will be contacted with an offer or not.

Can you save my data during repair?
In most cases, yes. We make every effort to preserve your data during repairs. However, for certain repairs (like hard drive replacement or some motherboard repairs), data loss is possible. If data preservation is critical, let us know upfront, and we can discuss backup options. For serious data concerns, check out our dedicated data recovery services.

Yes! We service all major brands including:

  • Computers: Apple, HP, Dell, Lenovo, Asus, Acer, Samsung, Gateway, Alienware, and more
  • Phones: iPhone, Samsung, Google Pixel, Motorola, LG, OnePlus, and more
  • Tablets: iPad, Samsung Galaxy Tab, and other Android tablets
We use high-quality replacement parts and stand behind them with warranties. We don’t use cheap knockoff parts that fail in six months – we want your repair to last.
We keep common parts in stock for popular devices, especially iPhone screens and batteries. For less common repairs, we may need to order parts, which can add 1-3 days to the repair time.
Yes, for certain repairs! Common mobile device repairs (screen replacements, battery swaps) can often be completed the same day when we have the parts in stock. Priority Service also speeds up turnaround time for other repairs.
  1. We check in your device and collect the diagnostic fee
  2. Your device enters our repair queue
  3. A technician diagnoses the issue when your turn comes up (typically 7-10 business days, or immediately with Priority Service)
  4. We contact you with our findings, repair options, and pricing
  5. You decide whether to proceed with the repair
  6. If approved, we complete the repair and test everything thoroughly
  7. We contact you when your device is ready for pickup
What types of computer repairs do you do?

We handle all types of computer issues including:

  • Hardware diagnostics and repairs
  • Component upgrades (RAM, storage, graphics cards)
  • Operating system issues (Windows, macOS)
  • Virus and malware removal
  • Performance tune-ups
  • Liquid damage recovery
  • Screen replacements
  • Keyboard and trackpad repairs
  • New computer setup and data migration

Yes! We’re Bangor’s only certified data recovery specialists. We have professional-grade equipment that can recover data from:

  • Failed hard drives
  • Corrupted drives
  • Accidentally deleted files
  • Formatted drives
  • Physical drive damage
  • SSD and flash drives

Data recovery has a $75 assessment fee that does NOT apply toward recovery costs due to the specialized diagnostic work required. We’ll assess your drive and let you know what’s recoverable and what it will cost before proceeding.

Yes! We love building custom gaming PCs tailored to your specific games, budget, and performance goals. We’ll consult with you on component selection, professionally assemble your system, and optimize everything for maximum gaming performance. Gaming PC builds require a $100 deposit.
Yes, we specialize in liquid damage recovery. Time is critical with liquid damage – the sooner we can clean and treat your device, the better chance we have of saving it. Bring it in immediately, and don’t try to turn it on!
Yes! We repair Xbox, PlayStation, and other gaming consoles. Common repairs include HDMI port fixes, overheating solutions, disc drive repairs, and power issues.
Absolutely! We repair screens for all makes and models of smartphones and tablets. Many screen replacements can be completed the same day when we have the part in stock.
Yes, we replace batteries for iPhones, Android phones, and tablets. If your battery is draining quickly, not holding a charge, or swollen, bring it in for a replacement.
What is micro-soldering?

Micro-soldering is component-level repair that requires specialized equipment and expertise. Our micro-soldering specialist can repair:

  • Liquid-damaged logic boards
  • Broken charging ports
  • Damaged HDMI ports
  • Failed board components
  • Power circuit issues

Most repair shops don’t have the equipment or skills for micro-soldering – they’ll just tell you the device is unrepairable. We can often fix devices others can’t.

We’ve invested in professional-grade data recovery equipment and training that isn’t available at typical repair shops. Our specialized tools can access drives that standard recovery software can’t touch, making us the only facility in the Bangor area with this capability.

Yes! We provide IT support for small businesses including:

  • Custom business workstations
  • Network setup and security
  • Ongoing support and maintenance
  • Backup and disaster recovery planning
  • Remote access configuration

We’re a small business ourselves, so we understand the needs and budget constraints of other small businesses. Get the full rundown on our Business Solutions page.

We’re developing a Managed Support Service that will include remote support options. Contact us for current availability and pricing.
Absolutely! We’re patient and take time to explain things in plain English, not tech jargon. Whether it’s password problems, email issues, or just learning to use new technology, we’re here to help. This is part of our commitment to accessible technology support for all ages.
What if I change my mind after you diagnose my device?

No problem! The diagnostic fee covers our time and expertise to assess your device. If you decide not to proceed with the repair, you’re under no obligation. We’ll return your device in the same condition we received it.

Yes, we occasionally have refurbished computers, parts, and devices for sale. Call or stop by to see our current inventory.

Yes! We offer complete data migration services including:

  • Computer to computer transfers
  • Windows to Mac (or Mac to Windows)
  • Email and browser data migration
  • Application data transfers
  • Secure wiping of old devices before disposal
Yes! We work with educational institutions, small businesses, and professional offices. We offer educational discounts and can provide business IT solutions tailored to your needs.
For safety, liability, and efficiency reasons, we don’t allow customers in our repair area. However, we’re happy to explain what we’re doing and show you components when you pick up your repaired device.
We document the condition of your device when you check it in. We’re not responsible for pre-existing damage, but we’ll note anything we see during intake to protect both you and us.
We can help you responsibly dispose of old electronics. We also offer secure data wiping services to ensure your personal information is completely erased before disposal.

Still Have Questions?

If you don’t see your question answered here, please don’t hesitate to contact us:

Phone: (207) 942-9505
Email: support@computerdoctor.me
Visit Us: 11 Bangor Mall Blvd, Suite B, Bangor, ME 04401

Our friendly staff is always happy to answer your questions!

Drop Us a Line