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From the Bench

Case studies, common repairs, and straight answers about your tech — written by the people who actually fix it.

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Case Files

BitLocker Recovery Key Saves the Day

There's nothing worse than a computer that won't boot up - unless it won't boot up and you need a
Several external storage devices shown connected to a laptop
From the Bench

The Silent SSD

Computer storage has evolved over the years. Unfortunately, that isn't always a great thing...
Outlook error messsage
Case Files

When Outlook Won’t Open

Email is the lifeblood of most businesses. So when Outlook fails to load, what are you supposed to do? Follow
Close up of the rear side of a computer motherboard
Fix or Replace?

When the Math Says Replace: A Real Case from the Bench

Sometimes it makes more sense to buy a new PC when the one you bring to us has too many
Three MacBook Neo laptops from Apple
From the Bench

MacBook Neo or MacBook Air M5? How to Choose.

I'm in the market for a new MacBook. How can I decide between the new MacBook Neo and the new
Three MacBook Neo laptops from Apple
From the Bench

Should You Upgrade Your Mac to the Neo? Here’s Our Honest Take

Should I buy the MacBook Neo if I have an older MacBook? We'll break it down so you can decide.
Three MacBook Neo laptops from Apple
From the Bench

The MacBook Neo — Apple’s Most Affordable Mac. But Is It Right for You?

Apple recently made a splash with the MacBook Neo. Find out what niche it actually fills.
Windows logo on a blue background
Fix or Replace?

My Computer Can’t Run Windows 11 – Now What?

Windows 10 was a rock solid operating system for years. It has reached end-of-support from Microsoft - now what?
Near focus on a microphone with an open laptop in the blurred background
Case Files

No audio from a laptop

Nothing is more frustrating than something on your laptop that suddenly stops working for no "reason".